Winter11 Privacy Policy — Protecting Malaysian User Information
Winter11 is committed to protecting the privacy of every user in Malaysia. This document explains what information we collect, how we use it and your rights as a user of this platform.
Information We Collect
When you register and use the winter11 platform, we collect several categories of information to ensure our services are delivered safely and effectively.
Account & Personal Information
During registration, we collect your full name, email address, phone number and date of birth. This information is used to verify your identity, process transactions and meet the platform's operational requirements.
Payment Information in MYR
To process deposits and withdrawals in MYR, we collect details of the payment method you use, including bank name, account number (in encrypted format) and transaction records. Payment information is never stored in plain readable format and is protected using encryption.
Device, Browser & Usage Data
Our system automatically records your IP address, device type, operating system, browser type and login activity. This data is used to detect unauthorised access, improve platform performance and keep user accounts secure. We also use cookies to store session preferences and enhance your browsing experience.
Purpose of Data Use
All information collected by winter11 is used solely for purposes related to the delivery of platform services. The following are the primary purposes for which your information is used:
- To verify user identity during registration and withdrawal processes as a safeguard against fraud.
- To process deposits and withdrawals in MYR accurately and securely.
- To send account-related notifications such as login confirmations, promotional updates and transaction details.
- To improve platform functionality and usability based on user behaviour patterns.
- To meet internal audit requirements and prevent the platform from being used for unlawful activities.
- To provide effective customer support when users reach out to our help team.
Winter11 will not use your information for third-party marketing purposes without your explicit consent.
Cookies & Session Tracking
The winter11 platform uses cookies to deliver a smoother, more secure user experience. Cookies are small text files stored in your browser when you visit our platform.
We use two types of cookies. The first are session cookies, which are temporary and automatically deleted when you close your browser — these keep you logged in throughout your session. The second are persistent cookies, which remain on your device for a longer period to recognise returning users and remember your language or display preferences.
You can manage or delete cookies through your browser settings. However, disabling certain cookies may affect specific platform functions, such as staying logged in or retaining your account preferences.
Data Storage & Security Measures
All user information collected by winter11 is stored on servers protected with encryption. We apply industry-standard security protocols to ensure that data cannot be accessed, altered or stolen by unauthorised parties.
Personal information will be retained for as long as necessary to deliver our services, or for as long as your account remains active. Once an account is permanently closed, we will delete or anonymise your personal data within a reasonable timeframe, unless retention is required for legal or audit purposes.
Sharing with Third Parties
Winter11 does not sell, rent or disclose users' personal information to third parties for commercial purposes. That said, we may share necessary information with technical service providers — such as payment processors and server infrastructure providers — who assist us in operating the platform. All such third parties are bound by strict confidentiality agreements.
In certain circumstances, we may be required to disclose information to the relevant authorities if legally directed to do so under applicable law.
User Rights Over Personal Data
As a winter11 platform user, you have rights over the personal data we hold about you. These rights can be exercised by contacting our support team.
- Right of Access: You may request a copy of the personal information we hold in relation to your account.
- Right to Rectification: If any information on record is inaccurate or outdated, you have the right to request a correction. Certain details, such as your account name, can be updated directly through your account settings.
- Right to Erasure: You may request the deletion of your personal data upon account closure. Such requests will be processed subject to legal obligations and internal audit requirements that may necessitate the retention of certain records.
- Right to Object: You have the right to object to the processing of your data for specific purposes, including marketing communications you did not sign up for.
To exercise any of the above rights, or if you have questions about this privacy policy, please contact us at our support email: [email protected]. You may also refer to the FAQ page for additional information.
Winter11 reserves the right to update this privacy policy from time to time. Registered users will be notified of any significant changes. Continued use of the platform after changes are published will be considered acceptance of the updated policy.
Have Questions About Your Privacy?
Check the FAQ section for more information, or register a winter11 account to start your gaming experience.
FAQ Register Account